Return and Refund Policy
We value our customers and always strive to deliver fresh, hygienic, and premium quality dry fruits. Since dry fruits are perishable food items, our return and refund policy is designed to ensure food safety while protecting customer interests.
✅ Return Eligibility
Returns or replacements are accepted only in the following cases:
Wrong product delivered
Damaged or leaked packaging
Expired product received
Serious quality issues (bad smell, fungus, or contamination)
⏰ Return Request Timeline
Customers must raise a return or replacement request within 24 hours of delivery.
To process the request smoothly, customers may be asked to share clear photos or an unboxing video as proof.
❌ Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Opened or used dry fruit packets
Products damaged due to customer mishandling
Items without original packaging
Products returned after the allowed time period
💰 Refund Process
If eligible, we offer replacement instead of refund in cases of damaged or incorrect items.
Replacement orders are dispatched within 3–5 working days after verification.
🚚 Shipping Charges
If the return is due to our mistake, we will bear the return shipping cost
If the return is requested for reasons not related to product quality, shipping charges may apply
❌ Order Cancellation
Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation requests will not be accepted.
📞 Contact Us
For any return, refund, or replacement queries, please contact us:
📧 Email: [Your Email Here]
📞 Phone / WhatsApp: [Your Number Here]
🕘 Support Hours: [Optional]
Return and Refund Policy
We value our customers and always strive to deliver fresh, hygienic, and premium quality dry fruits. Since dry fruits are perishable food items, our return and refund policy is designed to ensure food safety while protecting customer interests.
✅ Return Eligibility
Returns or replacements are accepted only in the following cases:
Wrong product delivered
Damaged or leaked packaging
Expired product received
Serious quality issues (bad smell, fungus, or contamination)
⏰ Return Request Timeline
Customers must raise a return or replacement request within 24 hours of delivery.
To process the request smoothly, customers may be asked to share clear photos or an unboxing video as proof.
❌ Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Opened or used dry fruit packets
Products damaged due to customer mishandling
Items without original packaging
Products returned after the allowed time period
💰 Refund Process
If eligible, we offer replacement instead of refund in cases of damaged or incorrect items.
Replacement orders are dispatched within 3–5 working days after verification.
🚚 Shipping Charges
If the return is due to our mistake, we will bear the return shipping cost
If the return is requested for reasons not related to product quality, shipping charges may apply
❌ Order Cancellation
Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation requests will not be accepted.
📞 Contact Us
For any return, refund, or replacement queries, please contact us:
📧 Email: [Your Email Here]
📞 Phone / WhatsApp: [Your Number Here]
🕘 Support Hours: [Optional]
✅ Return Eligibility
Returns or replacements are accepted only in the following cases:
Wrong product delivered
Damaged or leaked packaging
Expired product received
Serious quality issues (bad smell, fungus, or contamination)
⏰ Return Request Timeline
Customers must raise a return or replacement request within 24 hours of delivery.
To process the request smoothly, customers may be asked to share clear photos or an unboxing video as proof.